• Customer Care Lead

Industry : Internet / Ecommerce
Location : Mumbai
Experience Range : 1 - Years
Open

Job Description
About Us :
India's Fastest Growing Recruitment Firm We are a boutique staffing agency that caters to Executive Search, Technology & Non Tech Recruitment service across India, US, UK, Singapore, Malaysia, Middle East, etc. We believe in providing the best suitable candidates from both skills & cultural fitment standpoint.
About Company :
It is an online shopping brand is all about urban fashion trends with a massive touch of panache. As a fashion and lifestyle brand, we cater to millennial minds with patterns that come straight out from the hearts of the designers .
Roles and Responsibility :

 Skill sets:-

·         Team leadership – customer service team leads manage teams that can range from a few people to large departments, so effective team coordination and organization skills are vital

·         Performance evaluation – customer service team leads should also have some experience with employee evaluations to successfully manage their team’s growth and performance

·         Conflict resolution – customer service team leads must quickly and effectively resolve customer issues, particularly when a customer is unhappy with the company’s product or service

·         Problem-solving skills – this role also requires significant problem-solving skills, as a customer service team lead needs to assess the situation when a customer calls or emails and rapidly arrive at a resolution

·         Communication skills – this role relies heavily on both written and verbal communication when interacting with customers and directing team members

Recruiter Name : Rithika Poojary
Recruiter Number : 9326663929
Recruiter Email Id : rithika@talentstack.in
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