• Customer Engagement Officer

Industry : Hospitals/ Health Care
Location : Mumbai
Experience Range : 1 - 3 Years
Not active

Job Description
About Us :
India's Fastest Growing Recruitment Firm We are a boutique staffing agency that caters to Executive Search, Technology & Non Tech Recruitment service across India, US, UK, Singapore, Malaysia, Middle East, etc. We believe in providing the best suitable candidates from both skills & cultural fitment standpoint.
About Company :
It is a new age startup in the healthcare industry providing clear aligners services at home. They are backed up by a seed funding of $1 million. They utilises technology to make teeth straightening hasslefree and easy. A desirous patient can have the access of superior quality transparent, comfortable and convenient alternative to conventional braces treatment.
Roles and Responsibility :

What we can offer:

 

·         An ego-free work culture & chance to be a part of growing start up team

·         Daily challenges to be a better thinker & problem solver

 

Responsibilities:

 

·         Handle about 80-100 calls on leads generated for clear aligner (Smile correction/ Smile straightening) services on our digital platforms.

·         The initial call will be primarily a sales pitch followed by issue resolution and query handling.

·         Describe the services and USPs of the same and try to generate maximum conversions.Continuous follow ups with Potential clients/ patients.

·         Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required.

·         Tabulate and record responses from all channels on excels. Generate relevant reports from the same.

·         Schedule appointments for patients and coordinate with the required doctor who shall visit the patient

·         Analyse quality of calls and strive for improvement.

 

Requirements:

 

·         2-4 years of experience in Tele Sales

·         Bachelor’s Degree in any discipline

·         Excellent communication skills, both written and verbal

·         Strong problem solving and analytical skills

·         Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment

 

 

Benefits:

·         High variable payouts

 

Recruiter Name : Rutika Badekar
Recruiter Number : 9326663929
Recruiter Email Id : rutika@talentstack.in
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