• Customer Support

Industry : IT
Location : Bangalore
Experience Range : 1 - Years
Not active

Job Description
About Us :
India's Fastest Growing Recruitment Firm We are a boutique staffing agency that caters to Executive Search, Technology & Non Tech Recruitment service across India, US, UK, Singapore, Malaysia, Middle East, etc. We believe in providing the best suitable candidates from both skills & cultural fitment standpoint.
About Company :
They goes beyond being just a plugin by providing backup, restore, staging, & website management solutions for WordPress sites. With real-time, daily, or on-demand backups, you can ensure your site is backed up on time every time. Using an incremental technology, it ensures any changes made to your site are copied to own servers and secure Amazon S3 servers thus never affecting the performance of your live site.
Roles and Responsibility :

Responsibilities

·         Provide high-quality technical support over email and chat primarily to our customers across the Globe

·         Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support

·         Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner.

·         Keeping our Help/FAQ sections up to date.

·         Work with our engineering team to help them understand customer problems, reproduce them and fix them.

·         Work with our product team and contribute towards driving our product roadmap with real-world customer requirements


Requirements
 

·         Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL)

·         You must be great at understanding and be analyzing problems

·         You must have at least 1-year experience with customer support for a business/enterprise tool

·         You must be willing to work in the provided timings (US OR ANZ shift)

·         You should have excellent spoken and written English communication skills

·         You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ.

·         An engineering/technical degree would be considered a strong advantage

Recruiter Name : Shaista Girkar
Recruiter Number : 9892548984
Recruiter Email Id : shaista@talentstack.in
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