• Online Operation Manager

Industry : Hospitals/ Health Care
Location : Mumbai
Experience Range : 3 - Years
Open

Job Description
About Us :
India's Fastest Growing Recruitment Firm We are a boutique staffing agency that caters to Executive Search, Technology & Non Tech Recruitment service across India, US, UK, Singapore, Malaysia, Middle East, etc. We believe in providing the best suitable candidates from both skills & cultural fitment standpoint.
About Company :
It is a ~2 year old New Age Ayurvedic products startup, which endeavours to bring our rich, traditional Indian science of Ayurveda to today’s modern consumer- both in India and Worldwide. Thery recently featured in the Forbes 30 Under 30 Asia List because of our innovative digital first approach.Today, as a company, we own 100+ FDA approved, proprietary formulations for Ayurvedic medicine. All products are manufactured at our ISO 9001:2015 approved, GMP certified, US FDA registered, factory in Silvassa.
Roles and Responsibility :

 

Accountabilities

 

·         Manage the CRM and Operations Team

·         Ensure that Zoho CRM is being implemented by all team members so that data is trackable 

·         Ensure SOPs and processes are being followed by the CRM team

·         Manage all escalated customer queries are tackled

·         Ensure high quality of customer service and support for the organization

·         Ensure that the CRM team focuses on keeping order repeat rates are high

·         Maintain relationships with courier partners and manage escalations

·         Ensure the return rate for the brand is <15%

·         Manage NDR process with courier partners

·         Ensure orders are packed and dispatched on time by operations team

·         Raise low stock requests to factory team in a timely manner

·         Work on any and all other efficiencies in the CRM and operations process

Experience & Skills:

 

·         Minimum of 3-4 years work experience

·         E-commerce/Consumer Goods experience is required

·         Proficiency in MS office and clear knowledge of Excel Functions like Pivot Tables, Vlookups etc. is preferred

·         Ability to communicate strongly Hindi and English

·         Ability to maintain and motivate a team of 15+ members

 

Recruiter Name : Nisha D'souza
Recruiter Number : 9769380133
Recruiter Email Id : nisha@talentstack.in
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